About American Express
American Express is a global financial services leader with a 175-year legacy built on innovation, trust, and customer dedication. The company serves consumers, enterprises, and global corporations through payment solutions, credit systems, digital products, and risk-management tools.
Employees at American Express benefit from a culture grounded in leadership behaviors, collaboration, work-life balance, and continuous learning. The organization prioritizes well-being, diversity, and professional development across all business units.
Position Overview
The American Express Operations Support hiring initiative focuses on adding skilled professionals to the Global Commercial Services (GCS) Business Unit. GCS works with millions of global business clients, from small enterprises to nearly 60% of the Fortune 500.
The Operations Support role ensures high-quality digital onboarding, corporate reporting accuracy, customer data security, and client issue resolution. This position supports program managers, account consultants, and internal teams to maintain accurate and compliant commercial data.
The role is based in Gurgaon, Haryana, and operates on a hybrid work model.
About the Business Unit
Global Commercial Services (GCS) drives more than 40% of the company’s total revenue and leads the industry in business and commercial card solutions.
The Client Hierarchy Center of Excellence (COE) focuses on:
- Understanding global corporate client needs
- Improving data quality
- Supporting digital product adoption
- Enabling secure and accurate reporting
The Operations Support role plays a central part in the COE’s mission to deliver seamless onboarding and data management.
Key Responsibilities
1. Digital Client Onboarding
- Onboard commercial clients and program managers onto American Express digital platforms
- Configure data settings and reporting structures
2. Reporting & Data Management
- Build, maintain, and update global reporting dashboards
- Ensure accurate, compliant, and secure client data
- Provide consultation on reporting structures and data quality
3. Technical and Operational Support
- Troubleshoot issues related to the @work tool
- Support clients and internal teams with reporting changes
- Maintain data security in line with enterprise policies
4. Customer Issue Resolution
- Respond to client queries and resolve technical or data-related issues
- Provide tailored support based on each client’s reporting setup
5. Administrative & Departmental Support
- Assist teams with documentation, reporting tasks, and process tracking
- Participate in cross-team collaboration and operational workflows
Required Skills and Qualifications
Minimum Qualifications
- Graduate degree with a minimum of 2 years of analytical or client servicing experience
- Strong verbal and written communication skills
- Ability to learn technical tools and systems quickly
Technical Skills
- Proficiency in Excel (VLOOKUP, IF, formulas)
- Data analysis and reporting experience
- Technical troubleshooting familiarity
- Ability to manage dashboards and reporting tools
Soft Skills
- Customer-centric problem solving
- Strong adaptability and time management
- Team collaboration and independence
- Analytical thinking and detail-orientation
Eligibility Criteria
To qualify for the American Express Operations Support hiring, candidates must:
- Hold a bachelor’s degree
- Possess at least 2 years of experience in analytics, client support, or operations
- Demonstrate strong communication and service orientation
- Be comfortable working in hybrid environments
- Have basic technical competence and willingness to learn new tools
Tools and Technologies
- Excel (advanced functions preferred)
- Online reporting and dashboard tools
- Internal data systems such as @work
- CRM and onboarding platforms
- Basic troubleshooting tools for data issues
Salary and Compensation
Exact compensation details are not publicly listed, but American Express typically offers competitive pay for Operations Support roles, including:
- Base salary based on experience
- Annual performance bonuses
- Retirement and savings programs
- Paid parental leave
- Medical, dental, vision, and life coverage
- Healthy Minds counseling and wellness programs
Compensation aligns with American Express global standards.
Work Location and Model
- Location: Gurgaon, Haryana
- Type: Full-time
- Work Mode: Hybrid (onsite + remote)
This model supports flexibility while ensuring collaboration and operational efficiency.
Employee Benefits and Work Culture
American Express is known for its strong employee-first culture and offers:
- Flexible work arrangements
- Comprehensive health insurance plans
- Career development programs
- Leadership training
- Global mobility opportunities
- Equal opportunity and inclusive work environment
- Support programs for mental, physical, and financial well-being
The company encourages open communication, feedback, and continuous learning.
Career Growth Opportunities
Employees in Operations Support can advance into roles such as:
- Senior Operations Analyst
- Client Manager or Program Manager
- Data Analyst or Reporting Specialist
- Operations Team Lead
- Business Support Coordinator
American Express provides ongoing training, mentorship, and skill-development resources to support career progression.
Why Choose the Operations Support Role
The American Express Operations Support hiring opportunity stands out due to:
- Exposure to global corporate clients
- Hands-on work in data accuracy, analytics, and reporting
- Hybrid flexibility for work-life balance
- Strong career growth pathways
- Access to world-class training and development
- Collaborative and supportive environment
This role offers a strong foundation for those seeking a career in operations, client management, or corporate data management.
How to Apply
Use the official link below to apply:
Apply Here: Click Here
Steps to Apply
- Open the official American Express careers link above.
- Read the full job description and responsibilities.
- Click the Apply button.
- Log in or create an American Express Careers account.
- Upload your resume and complete required fields.
- Submit the application.
- Monitor your email for selection updates.
FAQs
1. Where is the Operations Support role located?
In Gurgaon, Haryana, India.
2. Is this a hybrid role?
Yes. The position offers a hybrid work arrangement.
3. What experience is required?
At least 2 years in analytics, operations, or client servicing.
4. What technical skills are needed?
Good Excel skills, data analysis, and basic troubleshooting.
5. Does the role involve client interaction?
Yes. This role is client-facing with digital onboarding and reporting support.
6. Is this a technical role?
It requires technical understanding, but deep programming skills are not required.
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